Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Account information: name, email, country, and password when you register.
• Verification information: identity documents submitted by Artists during KYC, and certificates of authenticity or provenance documentation for high-value artwork.
• Transaction information: order history, shipping addresses, and payment confirmation details from our payment processors (we do not store full card numbers).
• Usage information: pages visited, device and browser information, and cookies, to operate and improve the platform.

2. How We Use Information

We use collected information to operate the marketplace, verify Artist identity and artwork authenticity, process payments and coordinate shipping, communicate with you about your account or transactions, and improve the platform.

3. How We Share Information

We share information only as necessary to operate the service: with payment processors to complete transactions, with logistics partners to coordinate shipping, and with our curatorial team to review authenticity documentation. We do not sell personal information to third parties.

4. Data Security

Identity verification documents and authenticity documentation are stored on private, access-restricted storage and are never made publicly accessible. Access is limited to authorized curator and operations accounts, served only via short-lived, signed links.

5. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to our legal and operational retention requirements (for example, transaction records we are required to retain), by contacting us at the address below.

6. Data Retention

We retain account and transaction information for as long as your account is active and as required to meet our legal, accounting, and reporting obligations.

7. Cookies

We use cookies and similar technologies to keep you signed in and to understand how the platform is used. You can control cookies through your browser settings.

8. International Users

The Art Sutra operates worldwide. By using the platform, you consent to your information being processed in the country where our servers and service providers are located.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified to registered users before taking effect.

10. Grievance Officer & Contact

In accordance with applicable Indian law, grievances regarding this policy may be addressed to: Manan Karnik, Chief Executive Officer, 11-Parijat Society, Near Nilgiri Everest Society, Diwalipura, Vadodara, Gujarat 390007, or by email at hello@theartsutra.com.